1. Controller

The data controller responsible for processing your personal data is:

ReplyIQ
[Company legal name to be confirmed upon registration]
[Registered address, Switzerland]
UID: CHE-XXX.XXX.XXX
Email: info@replyiq.ch

2. What data we collect

2.1 Data you provide directly

• Name, business name, and email address when you request a demo or sign up
• Property name, city, and contact details entered during onboarding
• Payment information processed via our payment provider (we do not store card data ourselves)
• Communications you send us by email or through the platform

2.2 Data we process on your behalf (as processor)

When you use ReplyIQ to manage your reviews, we process on your behalf:

• Review content and reviewer names published on third-party platforms (Google, Booking.com, TripAdvisor, Instagram, Facebook, LinkedIn)
• Your draft and published reply content
• Platform performance metrics associated with your property

This data is covered by our Data Processing Agreement (DPA). You remain the data controller for your customers' review data.

2.3 Technical and usage data

• IP address, browser type, device type, and operating system
• Pages visited, time on site, and navigation behaviour (via analytics)
• Cookies and similar technologies (see our Cookie Policy)

3. Legal basis for processing

Purpose	Legal basis (DSG / GDPR)
Providing the ReplyIQ service	Performance of contract (Art. 6(1)(b) GDPR / Art. 31 DSG)
Sending service notifications and invoices	Performance of contract
Fraud prevention and security	Legitimate interest (Art. 6(1)(f) GDPR)
Analytics and product improvement	Legitimate interest / Consent where required
Marketing communications	Consent (you may withdraw at any time)
Legal compliance and record-keeping	Legal obligation (Art. 6(1)(c) GDPR)

4. How we use your data

• To create and manage your ReplyIQ account
• To generate AI-drafted review replies for your approval
• To send you weekly reputation reports and platform alerts
• To process payments and send invoices
• To provide customer support
• To improve the platform and train our AI models (using anonymised, aggregated data only)
• To comply with Swiss and EU legal obligations

We do not sell your data. We do not use your data for advertising on third-party platforms.

5. Data sharing and third parties

We share your data only where necessary:

Recipient	Purpose	Location
Anthropic / OpenAI (AI infrastructure)	Generating reply drafts	USA (SCCs in place)
Stripe (payment processing)	Subscription billing	EU/USA (SCCs in place)
Google Workspace / Gmail	Email communication	EU
Vercel / hosting provider	Website and app hosting	EU
Analytics provider	Usage analytics (anonymised)	EU/EEA

All third-party processors are bound by data processing agreements. Transfers outside Switzerland/EU are covered by Standard Contractual Clauses (SCCs) as required by the DSG and GDPR.

6. Data retention

• Account data: retained for the duration of your subscription plus 2 years after termination
• Review and reply data: retained for 3 years to support your reporting needs
• Invoice and financial records: 10 years (Swiss commercial law, OR Art. 958f)
• Analytics data: 14 months, then anonymised or deleted
• Marketing contact data: until you withdraw consent or unsubscribe

7. Your rights

Under the Swiss DSG and GDPR you have the following rights:

• Right of access, request a copy of the personal data we hold about you
• Right to rectification, request correction of inaccurate data
• Right to erasure, request deletion of your data (subject to legal retention obligations)
• Right to restrict processing, request that we limit how we use your data
• Right to data portability, receive your data in a structured, machine-readable format
• Right to object, object to processing based on legitimate interest
• Right to withdraw consent, withdraw consent at any time without affecting prior processing

To exercise any right, email info@replyiq.ch. We will respond within 30 days. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at edoeb.admin.ch, or with your local EU supervisory authority.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include encrypted data transmission (TLS), access controls, regular security reviews, and contractual obligations on all processors. Despite these measures, no internet transmission is completely secure; we cannot guarantee absolute security.

9. Children

ReplyIQ is a business-to-business service. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with data, please contact us immediately.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email to registered users at least 14 days before taking effect. The current version is always available at replyiq.ch/privacy.

11. Contact

For any privacy-related questions: info@replyiq.ch · ReplyIQ · Switzerland

1. Parties and scope

"ReplyIQ", "we", "us" refers to ReplyIQ ([legal entity, address, UID to be confirmed]). "Customer", "you" refers to the business entity or individual subscribing to the ReplyIQ service. These terms apply to all subscriptions, trials, and use of the ReplyIQ platform and website.

2. Services

ReplyIQ provides an AI-assisted review management platform that:

• Monitors reviews on connected third-party platforms (Google, Booking.com, TripAdvisor, Instagram, Facebook, LinkedIn)
• Generates AI-drafted reply suggestions for customer approval
• Tracks competitor review performance within a defined geographic radius
• Delivers weekly reputation intelligence reports

ReplyIQ acts as a tool to assist you. All replies are submitted for your review and approval before publication. We do not publish replies without your explicit authorisation.

3. Subscription and payment

3.1 Plans

ReplyIQ is offered on monthly (CHF 149/month, Early Access) and annual (CHF 1,490/year, Early Access) subscription plans. Founding customer rates are locked for the lifetime of a continuous subscription. Multi-property pricing is available on request.

3.2 Getting started

No free trial is offered. Subscriptions begin immediately upon sign-up. Your subscription will not activate automatically, you must actively choose to subscribe.

3.3 Billing

Monthly subscriptions are billed in advance on the same day each month. Annual subscriptions are billed in advance for the full year. Payment is processed by our payment provider (Stripe). Invoices are issued electronically.

3.4 Late payment

If payment fails, we will notify you and retry after 3 and 7 days. After 14 days of non-payment, access to the platform may be suspended. Overdue amounts accrue interest at 5% per annum in accordance with Swiss OR Art. 104.

3.5 Price changes

We may change prices for new customers at any time. Existing customers will receive 60 days' written notice before any price change takes effect on their subscription. Founding customer rates are exempt from price increases for as long as the subscription remains active and continuous.

4. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Monthly subscribers: you retain access until the end of the paid month. Annual subscribers: you retain access until the end of the paid year. No pro-rata refunds are issued for partial periods, except where required by Swiss law or at our sole discretion.

To cancel, email info@replyiq.ch or use the cancellation option in your account settings.

5. Reply guarantee

We guarantee that every review received during an active subscription period will receive a personalised AI-drafted reply within 48 hours for your approval. If we fail to deliver a draft for any review within 48 hours of it appearing on a monitored platform (excluding force majeure events or platform API outages beyond our control), we will credit one month's subscription fee to your account or refund that month, at your election.

6. Customer obligations

You agree to:

• Provide accurate account and property information
• Maintain the security of your login credentials
• Review all AI-drafted replies before approving them for publication
• Ensure that your use of ReplyIQ complies with the terms of service of connected third-party platforms
• Not use ReplyIQ to publish false, misleading, defamatory, or unlawful content
• Not attempt to reverse-engineer, scrape, or misuse the platform

7. Intellectual property

ReplyIQ and all associated software, designs, and content are the intellectual property of ReplyIQ. You receive a limited, non-exclusive, non-transferable licence to use the platform for your business purposes during your subscription. Reply drafts generated for your property are yours to use, edit, and publish as you see fit.

8. Limitation of liability

To the maximum extent permitted by Swiss law, ReplyIQ's total liability for any claim arising from these terms or use of the platform is limited to the fees paid by you in the three months preceding the event giving rise to the claim.

ReplyIQ is not liable for: indirect, consequential, or incidental damages; loss of revenue or profits; damage caused by your use of AI-generated replies that you have approved; actions or decisions of third-party platforms; or service interruptions beyond our reasonable control.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or wilful misconduct.

9. Data and confidentiality

Each party agrees to keep confidential any non-public information of the other party obtained through the business relationship. Data processing is governed by our Data Processing Agreement (DPA), which forms part of these terms.

10. Third-party platforms

ReplyIQ integrates with third-party platforms (Google, Booking.com, etc.) via their published APIs and interfaces. We are not responsible for changes to third-party platforms, API availability, or changes to their terms of service that may affect ReplyIQ functionality. We will make reasonable efforts to adapt to such changes promptly.

11. Governing law and jurisdiction

These terms are governed exclusively by Swiss law, excluding its conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes is Zurich, Switzerland, unless a mandatory statutory provision requires otherwise.

12. Amendments

We may amend these terms from time to time. Material changes will be communicated by email at least 30 days before taking effect. Your continued use after that date constitutes acceptance. If you do not accept the changes, you may cancel your subscription before the effective date.

13. Contact

For any questions regarding these terms: info@replyiq.ch

1. Definitions

• Controller: the Customer, who determines the purposes and means of processing personal data through ReplyIQ
• Processor: ReplyIQ, who processes personal data on behalf of the Controller
• Personal data: any information relating to an identified or identifiable natural person, as defined by the Swiss DSG and GDPR
• Processing: any operation performed on personal data, including collection, storage, use, disclosure, or deletion
• Sub-processor: any third party engaged by ReplyIQ to process personal data on behalf of the Customer

2. Subject matter and nature of processing

ReplyIQ processes personal data on behalf of the Customer solely for the purpose of providing the ReplyIQ review management service as described in the Terms & Conditions. The nature of processing includes:

• Reading and storing review content and reviewer information from connected platforms
• Generating AI-assisted reply drafts using that review content
• Storing approved replies and platform engagement metrics
• Generating performance reports based on review and engagement data

3. Categories of data subjects and personal data

Data subjects	Categories of data
Guests and reviewers of the Customer's property	Name (as published in reviews), review content, star rating, reviewer profile information (as made publicly available on the platform)
Customer's employees using the platform	Name, email address, login activity, reply approvals

4. Processor obligations

ReplyIQ shall:

• Process personal data only on documented instructions from the Controller (i.e., the Customer's use of the platform)
• Ensure that persons authorised to process the data are subject to confidentiality obligations
• Implement appropriate technical and organisational security measures pursuant to Art. 32 GDPR and Art. 8 DSG
• Not engage sub-processors without prior written authorisation (general authorisation is granted by acceptance of this DPA, see §6)
• Assist the Controller in fulfilling obligations regarding data subject rights requests, security, breach notification, DPIAs, and prior consultations
• At the Controller's choice, delete or return all personal data upon termination of the service, and delete existing copies
• Make available all information necessary to demonstrate compliance and allow for audits

5. Controller obligations

The Controller shall:

• Ensure that there is a lawful basis for the personal data it provides to or makes accessible to ReplyIQ for processing
• Provide ReplyIQ with instructions that are lawful and do not require ReplyIQ to violate applicable law
• Notify ReplyIQ promptly of any data subject requests or supervisory authority inquiries related to data processed by ReplyIQ

6. Sub-processors

The Customer grants general authorisation for ReplyIQ to engage the following categories of sub-processors. ReplyIQ will notify the Customer of any new or changed sub-processors with at least 14 days' advance notice.

Sub-processor	Purpose	Location
AI language model provider (e.g. Anthropic)	Generating reply drafts	USA (SCCs in place)
Cloud hosting provider (e.g. Vercel, AWS)	Platform hosting and data storage	EU/EEA
Stripe	Payment processing	EU/USA (SCCs in place)
Email service provider	Transactional and service emails	EU/EEA

7. International transfers

Where personal data is transferred to countries outside Switzerland or the EU/EEA that do not provide an adequate level of data protection, ReplyIQ shall ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission and recognised by the Swiss FDPIC.

8. Security measures

ReplyIQ implements and maintains the following technical and organisational measures:

• Encryption of personal data in transit (TLS 1.2+) and at rest (AES-256)
• Access controls and role-based permissions
• Regular security assessments and vulnerability monitoring
• Pseudonymisation of data used for AI model improvement
• Employee training on data protection obligations
• Incident response procedures

9. Personal data breaches

ReplyIQ shall notify the Controller without undue delay, and in any event within 72 hours of becoming aware, of a personal data breach affecting Customer data. The notification shall include: the nature of the breach; categories and approximate number of data subjects and records affected; likely consequences; and measures taken or proposed to address the breach.

10. Duration and termination

This DPA is effective for the duration of the subscription and terminates automatically upon termination of the main agreement. Upon termination, ReplyIQ shall delete all Customer personal data within 60 days, unless applicable law requires longer retention, and provide written confirmation of deletion upon request.

11. Governing law

This DPA is governed by Swiss law. The courts of Zurich, Switzerland have exclusive jurisdiction.

12. Contact for data protection matters

info@replyiq.ch · ReplyIQ · Switzerland

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function correctly, remember your preferences, and collect analytics data. Similar technologies include local storage, session storage, and pixel tags, this policy covers all of them.

2. Your consent

Under Swiss law (DSG) and the EU ePrivacy Directive (as interpreted by GDPR supervisory authorities), we require your consent before placing non-essential cookies on your device. When you first visit replyiq.ch, you will be shown a cookie consent banner where you can accept or decline non-essential cookies. You can change your preferences at any time.

3. Cookies we use

Cookie name / type	Category	Purpose	Duration
Session cookie	Strictly necessary	Maintains your login session and platform state	Session (deleted on close)
CSRF token	Strictly necessary	Prevents cross-site request forgery attacks	Session
Cookie consent preference	Strictly necessary	Remembers your cookie consent choice	12 months
Analytics (e.g. Plausible / privacy-first)	Analytics	Measures page visits and user flows, anonymised, no cross-site tracking	Session / 30 days
Calendly widget	Functional	Enables the embedded demo booking calendar to function	Session

4. Strictly necessary cookies

Strictly necessary cookies are required for the website to function. They cannot be disabled. They do not identify you personally and are not used for marketing. No consent is required for these cookies under Swiss and EU law.

5. Analytics cookies

We use privacy-first analytics tools that do not use persistent cross-site tracking cookies, do not store IP addresses, and do not share data with advertising networks. Where possible we use cookieless analytics. If analytics cookies are set, they are only activated with your consent.

6. Third-party cookies

The Calendly booking widget embedded on our contact page may set its own cookies. Calendly's cookie and privacy policy applies to those cookies. By using the booking widget you accept Calendly's terms. We have no control over Calendly's cookies.

We do not use advertising, retargeting, or social media tracking cookies.

7. How to control cookies

You can control cookies in several ways:

• Via our banner, use the consent banner shown on your first visit to accept or decline non-essential cookies
• Via your browser, all major browsers allow you to view, block, or delete cookies in their settings. Note that blocking all cookies may affect website functionality
• Via email, contact info@replyiq.ch to request that we delete any data collected about your visit

8. Do Not Track

Our analytics approach respects browser "Do Not Track" signals where technically supported.

9. Changes

We may update this Cookie Policy when we add or change cookies. Material changes will be reflected in the banner shown on your next visit.

10. Contact

Questions about our use of cookies: info@replyiq.ch

Company information

ReplyIQ
[Full legal company name, to be confirmed upon commercial registration]
[Registered address]
[Postcode, City]
Switzerland

UID (Unternehmens-Identifikationsnummer): CHE-XXX.XXX.XXX
MWST-Nr. (VAT): CHE-XXX.XXX.XXX MWST
[Commercial register: Handelsregister Kanton XY, CHE-XXX.XXX.XXX]

Contact

Email: info@replyiq.ch
Website: replyiq.ch

Responsible persons for website content: Alexander Weber, Nicholas Mangold

Regulatory status

ReplyIQ is a software-as-a-service business. It is not subject to sector-specific regulatory licensing requirements beyond general Swiss commercial law obligations.

VAT

Prices shown on this website exclude Swiss VAT (MWST) unless stated otherwise. VAT will be applied to invoices in accordance with Swiss VAT law (MWSTG) based on the place of supply rules. B2B customers in EU member states may be subject to reverse charge.

Disclaimer

The information on this website is provided for general informational purposes only. While we make every effort to keep content accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy, or suitability of any information on the site. ReplyIQ accepts no liability for any loss or damage arising from reliance on information published on this website.

Links to third-party websites are provided for convenience only. ReplyIQ has no control over the content of those sites and accepts no responsibility for them.

Intellectual property

All content on this website, including text, graphics, logos, and software, is the property of ReplyIQ and is protected by Swiss copyright law (URG). Reproduction, distribution, or use of any content without prior written permission is prohibited, except as permitted by applicable law.

Applicable law

This website and all content are subject to Swiss law. The place of jurisdiction for any disputes is Zurich, Switzerland.

Data protection authority

Swiss Federal Data Protection and Information Commissioner (FDPIC / EDÖB)
Feldeggweg 1, 3003 Berne, Switzerland
edoeb.admin.ch

Last updated

6 May 2026